Eligible Purchases & Submitting Purchases

Learn what types of purchases are eligible under your benefit program and how to submit them correctly in JOON.

• Eligible Purchases & Your Category Guide Explained
• How to View Your Purchases & Check Their Status
• How Do I Submit My Recurring Gym Membership or Subscription?
• Can All of My Purchases Roll Over to the Next Month?
• Add a purchase manually
• How to Request a Review for a Connected Card Purchase
• Submission Deadlines & Grace Period Explained
• How to Request a Late or Missed Reimbursement
• What receipt or proof of purchase is accepted?
• Eligibility for medical and dental purchases
• How to Upload Multiple Receipt Files
• Submitting a Purchase Made in a Foreign Currency
• Can I submit a purchase from a previous month?
• Why Was My Purchase Declined or Marked Ineligible?
• I Cancelled My Eligibility Request or My Purchase was Declined — Why Can't I Edit or Update With a Different Category?
• View past purchases
• Editing a purchase after requesting eligibility
• Revoke an eligible purchase
• Discounts on partner brands and merchants
• How Do Rollover Programs Work?