I Cancelled My Eligibility Request or My Purchase was Declined — Why Can't I Edit or Update With a Different Category?

Short answer

Once an purchase eligibility request has been cancelled or submitted with the wrong category, you won't be able to directly edit or retry it from the same submission. You'll need to manually resubmit the purchase with the correct category.

Why this happens

When an eligibility request is cancelled or the request for review of eligibility was declined, the original submission is closed and can't be reopened or reassigned to a different category. The quickest fix is to simply create a new manual submission with the correct category selected.

How to resubmit

To resubmit your purchase with the correct category:

Go to your JOON dashboard
Click Add Purchase
Enter the purchase details and make sure to select the correct category this time
Attach your proof of purchase and submit

Good to know

Double-check your Category Guide before resubmitting to make sure you're selecting the right category
If you're unsure which category your purchase falls under, submit a support ticket and we'll help point you in the right direction
For more on what counts as valid proof of purchase, see When Do I Need to Submit a Receipt?