---
title: Seeing an error on your JOON dashboard
description: Seeing an error on your JOON dashboard? Try a hard refresh or clear your browser cache. Still stuck? Submit a ticket and we’ll help.
---

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# Seeing an error on your JOON dashboard

## Seeing an error or a page that won’t load? Most dashboard issues can be fixed with a hard refresh or by clearing your browser’s cache. If those don’t work, submit a ticket and we’ll help.

If you see an error message on your JOON dashboard, or a page isn’t loading the way it should, the first step is a hard refresh of your browser. 

**To do a hard refresh:**

- **Windows / Linux:** Ctrl + F5
- **Mac:** Cmd + Shift + R

If the error is still there, try clearing your browser’s cache and cookies, then log back in to your account [here](https://benefits.joon.io/sign-in).

If you’re still running into the problem after both steps, please [submit a help ticket](https://help.joon.io/kb-tickets/new?hsLang=en) and include screenshots of the full page where the error appears. Our team will take a closer look.

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