Add a purchase manually

Add a receipt to requesting eligibility for a purchase made without a connected card

If you make a purchase with cash or a card that isn't connected to your JOON account, you can always manually add a purchase to be reviewed for eligibility, following these steps:

1. Once logged into JOON, click Add Purchase at the top of the page:
   
2. Even if your receipt is not in English, please complete the fields in the modal in English. For non-English receipts, only your description will be considered for eligibility. 
   
   
   
3. Make sure to select the date of the purchase that matches the receipt. For example, if you are reporting a purchase from January 29th on February 1st, please select the date "January 29, 2022."
4. If for whatever reason you need to upload more than one file as part of your purchase, follow these steps. Then click Add purchase.
5. Your purchase will enter a status of pending with details about your request. Please allow for up to 3 business days for a decision.
   
6. Our team will review the purchase and mark it as eligible, ineligible, or follow up for more details if there is insufficient information. You can filter and find purchases with a status of pending from the purchases page.