How to access your JOON account, troubleshoot login issues, and resolve common setup problems.
How reimbursements are deposited into your bank account, how to review or update your direct deposit information, and what to do if a deposit doesn’t arrive as expected.
How to set up your Purchases Account, how JOON automatically reviews and approves purchases, and what to do if a transaction doesn’t appear or needs attention.
Learn what types of purchases are eligible under your benefit program and how to submit them correctly in JOON.
Learn how JOON handles larger purchases and ongoing purchases. This section explains how reimbursements work when a purchase exceeds your balance, spans multiple months, or is reimbursed over time.
Reimbursements: Status, Timing & Payments
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