Request review for a connected card purchase

Steps to manually request eligibility for a purchase on your connected card that was not automatically marked as eligible

Sometimes a purchase you make with your Connected Card won’t automatically be marked as eligible even if it should be. To request eligibility, follow these steps:

1. Once logged into JOON, click All purchases from any of your benefits programs:
   
2. Click on the cog icon next to the purchase that you believe should be eligible and then click Request eligibility:
   
   
   
3. Enter a description of the purchase and why it should be marked as eligible. Attach a receipt if the Merchant is a retailer that does not identify what the item was (for example: Amazon, Walmart, Target) and then click Request eligibility.
   
   
4. Your purchase will enter a status of pending with details about your request. Please allow for up to 3 business days for a decision.
   
5. Our team will review the purchase and mark it as eligible, ineligible, or follow up for more details if there is insufficient information. You can filter and find purchases with a status of pending from the purchases page.