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Request review for a connected card purchase

Steps to manually request eligibility for a purchase on your connected card that was not automatically marked as eligible

Sometimes a purchase you make with your Connected Card won’t automatically be marked as eligible even if it should be. To request eligibility, follow these steps:
  1. Once logged into JOON, click All purchases from any of your benefits programs:
  2. Click on the cog icon next to the purchase that you believe should be eligible and then click Request eligibility:


  3. Enter a description of the purchase and why it should be marked as eligible. Select Benefits Program and if applicable, the correct benefit category. Attach a receipt if the Merchant is a retailer that does not identify what the item was (for example: Amazon, Walmart, Target) and then click Request eligibility.



  4. Your purchase will enter a status of pending with details about your request. Please allow for up to 3 business days for a decision.
  5. Our team will review the purchase and mark it as eligible or ineligible. If our team marked your purchase as ineligible, you will receive an email with the reason why. If the purchase is marked as eligible, this will count towards your program allowance until your full allowance has been reached. You can filter and find purchases with a status of pending from the purchases page.


Note: If the Merchant name is not clear (for example: some gyms are a series of letters and numbers instead of the gym name) or is a big box retailer (for example: Target, Walmart, Amazon) we will need an itemized receipt and explanation in order to make the purchase as eligible.