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Request review for a connected card purchase

Steps to manually request eligibility for a purchase on your connected card that was not automatically marked as eligible

Sometimes a purchase you make with your Connected Card won’t automatically be marked as eligible even if it should be. To request eligibility, follow these steps:
  1. Once logged into JOON, click View All purchases:
  2. Click on the arrow next to the purchase that you believe should be an eligible purchase:

  3. Enter a description of the purchase and why it should be marked as eligible. Attach a receipt if the Merchant is a retailer that does not identify what the item was (for example: Amazon, Walmart, Target) and then click save.

  4. Our team will review the purchase and mark it as eligible, ineligible, or follow up for more details if there is insufficient information.

Note: If the Merchant name is not clear (for example: some gyms are a series of letters and numbers instead of the gym name) or is a big box retailer (for example: Target, Walmart, Amazon) we will need a receipt and explanation in order to make the purchase as eligible.