Timeline for receiving a reimbursement

When to expect a reimbursement to be deposited

Important: This article only applies to benefits recipients who are receiving reimbursements via JOON's Stripe integration. For benefits recipients with employer-managed reimbursements, contact your HR team for expected reimbursement timelines.

There are a variety of factors that determine when a reimbursement is deposited into your Direct Deposit account. Generally, reimbursements are deposited by the end of the month following the one in which you made the eligible purchase(s). For example, you’ll typically receive a reimbursement for January’s eligible purchases by the end of February.

Follow these steps to find an estimated timeline:

Click Past reimbursements from any benefits program:
You will see a timeline at the top of the page for any upcoming reimbursements:

However, the reimbursement schedule is dependent on your employer's reviewal and payment timelines as well as your specific bank and reimbursement history. It may take longer to receive your first reimbursement than subsequent reimbursements. As soon as funds are made available, JOON issues the reimbursement to your Direct Deposit accounts.

Note: If you haven't received your reimbursement for more than a month or think there may be something wrong with your account, please confirm that you have a Direct Deposit account connected. Otherwise please submit a support ticket with your information.