How long reimbursements typically take

Short answer

Reimbursements are paid after the month closes and are typically deposited mid-to-late in the following month. For example, January reimbursements typically arrive by between February 15-28

Exact timing depends on employer review time and bank processing.

Below is a breakdown of the full timeline.

How reimbursement timing works

1. Purchase Submission

   • Purchase is submitted successfully
   • Purchase status becomes Pending in your JOON account

2. Purchase Review

   • Purchase is reviewed for eligibility in your benefit program
   • This typically takes a few business days
3. JOON Purchase Approval
   • Status changes to Eligible
     • If for some reason the purchase was deemed not eligible, the status will be changed to Ineligible and you will receive an email explaining why.
   • Purchase is now set to be reimbursed as per our reimbursement timeline

4. Employer Reimbursement Review

   • At the end of the month, all reimbursements are gathered and sent to your employer for a final review
   • Reimbursement status changes to Reimbursement Pending

5. Reimbursement Issued

• • Reimbursement status changes to Reimbursement Issued
  • Funds are sent to your direct deposit account
  • After issuance, banks typically post funds within 2–3 business days.
  • Most reimbursements arrive mid-to-late in the following month.

What this means for you

• Reimbursements will not be paid out immediately after you submit a purchase. They will always arrive the following month.
• Reimbursements are processed in monthly batches
• All reimbursements from the same month are issued at the same time
• Weekends and bank holidays can extend timelines
• Employer review can extend timelines

Common questions

Do weekends or holidays count as business days?

No. Banks only process payments on business days.

Why did my coworker get reimbursed before me?

Reimbursements are all issued at the same time but arrival timing can vary based on your banking institution.

Does updating my bank account affect timing?

If your bank information was updated recently, it may take additional time for payments to process.

When to contact JOON Support

Please contact support if:

• Your reimbursement status is listed as Reimbursement Pending for more than a month
• Your reimbursement status shows as Reimbursed Issued but hasn’t appeared in your direct deposit account after 7 business days