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When Will I Receive my Reimbursement?

Short answer

Reimbursements are processed after the month closes and typically arrive mid-to-late the following month. For example, January reimbursements typically arrive between February 15–28. Exact timing depends on your employer's review time and your bank's processing speed.

How reimbursement timing works

Reimbursements follow a set process each month. Here's what happens from the moment you submit a purchase to when funds hit your account:

  1. Purchase(s) Marked Eligible Your purchases are marked as Eligible in your JOON account — either after manual submission or review or automatically for connected card purchases that are approved. 

  2. Employer Review At the end of the month, all approved purchases are sent to your employer for a final review. Your reimbursement status will change to Reimbursement Pending.

  3. Reimbursement Issued Once your employer completes their review, the status changes to Reimbursement Issued and funds are sent to your direct deposit account. After issuance, most banks post funds within 2–3 business days. Most reimbursements arrive mid-to-late in the following month.

Good to know

  • Reimbursements are never issued immediately after a purchase is submitted — they are always processed the following month
  • All reimbursements from the same month are issued at the same time
  • Weekends and bank holidays can extend processing timelines
  • Employer review times may vary and can affect when funds are issued

Common questions

  • Do weekends or holidays affect timing? Yes. Banks only process payments on business days, so weekends and federal holidays can extend the timeline.

  • Why did my coworker receive their reimbursement before me? All reimbursements are issued at the same time, but the date funds appear in your account can vary depending on your bank or financial institution.

  • Does updating my bank account affect timing? Yes. If your direct deposit information was updated recently, it may take additional time for the payment to process.

When to contact support

Please reach out if:

  • Your reimbursement status has been showing Reimbursement Pending for more than a month
  • Your status shows Reimbursement Issued but funds have not appeared in your account after 7 business days

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