How Do Ongoing Reimbursements Work for Large Purchases?

What is an ongoing reimbursement?

An ongoing reimbursement allows a large, one-time purchase to be spread across multiple benefit cycles until it's fully reimbursed - rather than being limited to a single month's allowance.

To be eligible for an ongoing reimbursement, the purchase amount must exceed your monthly or quarterly allowance.

For example, if your monthly allowance is $100 and you purchase a treadmill for $300, JOON will apply $100 toward the treadmill each month until the full $300 is reimbursed (3 months).

Who is eligible?

Ongoing reimbursements are available for monthly and quarterly programs only. *Annual programs are not eligible for ongoing reimbursements.

Eligibility may vary - always check your Category Guide for any program-specific rules around large purchases.

Ongoing reimbursements will continue as long as:

• You remain an eligible benefit recipient for your employer, and
• Your employer maintains their benefits program with JOON

If either of these conditions changes, your ongoing reimbursement may be discontinued. For questions, reach out to info@joon.io.

How to request an ongoing reimbursement

There are two ways to request an ongoing reimbursement:

Option 1: When submitting a new purchase or requesting review of eligibility of a connected card purchase

When adding a purchase, select "Request Ongoing Reimbursement" during the submission flow.

Option 2: For a previously approved purchase

If your purchase has already been approved and marked as eligible, you can still request ongoing reimbursement:

1. Navigate to All Purchases
2. Click the cog wheel (⚙️) next to the purchase
3. Select "Request Ongoing Reimbursement"

If the "Request Ongoing Reimbursement" option is grayed out or unavailable, you likely already have an ongoing reimbursement in progress. You can only have one active ongoing reimbursement at a time - once your current one is fully reimbursed, you'll be able to submit another.

Submitting a large purchase from a prior month

You can request an ongoing reimbursement for a large purchase even if it was made in a prior month. However, keep in mind:

• Once approved, the ongoing reimbursement will begin from the current month — it will not be applied retroactively to previously closed months
• If you believe you missed reimbursements that should have been applied to prior months, please reach out to info@joon.io

Starting another ongoing reimbursement

Once your ongoing reimbursement is fully paid out, you can request a new one. You can even submit another ongoing reimbursement within the same month your previous one was completed, as long as you have remaining allowance for that month.

How ongoing reimbursements affect your other purchases

Ongoing reimbursements take priority over all other eligible purchases in your account. This means that if you have other purchases pending in the same month, your allowance will be applied to the ongoing reimbursement first.

If another purchase wasn't applied as a result, you can manually resubmit it in a future purchase month. For steps on how to do that, see How to Submit a Purchase From a Previous Month.

Viewing your active ongoing reimbursements

You can see any ongoing reimbursements you're actively receiving on your All Purchases page — look for purchases marked as ongoing to track their progress and remaining balance.