--- title: Where is my reimbursement? description: Where is my reimbursement? --- [Skip to content](https://help.joon.io/where-is-my-reimbursement#main-content) English Show submenu for translations [Submit a ticket](https://help.joon.io/kb-tickets/new?hsLang=en) ![JoonLogo-Update_Green@3x.svg\]](https://help.joon.io/hubfs/JoonLogo-Update_Green@3x.svg) - Help Center Open main navigation Close main navigation - Help Center - English Show submenu for translations - [Submit a ticket](https://help.joon.io/kb-tickets/new) - [Login to JOON](https://benefits.joon.io/sign-in) [Login to JOON](https://benefits.joon.io/sign-in) Help center for benefits recipients - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joon.io/?hsLang=en) 2. [Reimbursements: Status, Timing & Payments](https://help.joon.io/reimbursements-status-timing-payments?hsLang=en) # Where is my reimbursement? **Short answer** Reimbursements are processed after the month closes and typically arrive mid-to-late the following month. For example, January reimbursements are typically deposited between February 15–28. If you submitted a purchase recently, it's completely normal not to see payment right away — reimbursements are never processed in real time. You can check your reimbursement status anytime in your JOON dashboard. **How to check your reimbursement status** In your JOON dashboard, click on **"See Past Reimbursements"**. Every reimbursement will show one of the following statuses: **Reimbursement Pending** | Your purchases have been approved and sent to your employer for final review. No action is needed - your reimbursement is in progress. **Reimbursement Issued** | Your reimbursement has been approved and funds are on their way to your direct deposit account. Most banks post funds within 2–3 business days of issuance. ![](https://help.joon.io/hs-fs/hubfs/image-png-Apr-17-2026-09-54-29-4706-PM.png?width=670&height=230&name=image-png-Apr-17-2026-09-54-29-4706-PM.png) If your reimbursement is showing either of these statuses, everything is on track and no action is needed. --- **Why reimbursements can take longer than expected** A few things can extend the timeline: - Your employer's review is still in progress - Your reimbursement was approved right before a weekend or bank holiday - Your bank takes additional time to post incoming deposits In most cases, delays resolve on their own without any action needed from you. --- **Before contacting support, check these first** If your reimbursement hasn't arrived when expected, we recommend checking the following before reaching out: 1. **Your reimbursement status** — is it showing Reimbursement Pending or Reimbursement Issued in your dashboard? 2. **Your direct deposit information** — make sure your bank account details are correct and up to date in your JOON profile. If your reimbursement was issued but hasn't arrived after 3 business days, an outdated account number or personal information may be the cause. You can verify or update your bank account and personal details directly in your JOON dashboard. See [How to Update Your Direct Deposit Account](https://help.joon.io/connecting-a-direct-deposit-account?hsLang=en).  --- **Common questions** - **Why did my coworker receive their reimbursement before me?** All reimbursements are issued at the same time, but arrival timing can vary depending on your bank or financial institution. - **Does updating my bank account delay payment?** Yes. If your direct deposit information was updated recently, it may take additional time for the payment to process. - **Do weekends or holidays affect timing?** Yes. Banks only process payments on business days, so weekends and federal holidays can extend the timeline. - **My past reimbursement isn't showing up on my JOON dashboard at all.** This is usually because the month hasn't closed yet, or no eligible purchases were submitted for that month. **When to contact support** Please reach out if: - Your reimbursement has been showing **Reimbursement Pending** for more than a month - Your reimbursement shows **Reimbursement Issued** but hasn't appeared in your account after **7 business days** If neither of these apply, your reimbursement is likely still processing normally. [Submit a support ticket →](https://help.joon.io/kb-tickets/new?hsLang=en) - [Receiving reimbursements](https://help.joon.io/receiving-reimbursements?hsLang=en) - [Login, Access & Account Setup Issues](https://help.joon.io/login-access-account-setup-issues?hsLang=en) - [Direct Deposit Account](https://help.joon.io/direct-deposit-account?hsLang=en) - [Purchases Account](https://help.joon.io/purchases-account?hsLang=en) - [Eligible Purchases & Submitting Purchases](https://help.joon.io/eligible-purchases-submitting-purchases?hsLang=en) - [Large & Ongoing Purchases](https://help.joon.io/large-ongoing-purchases?hsLang=en) - [Reimbursements: Status, Timing & Payments](https://help.joon.io/reimbursements-status-timing-payments?hsLang=en) - [Help Center for Employees](https://help.joon.io/) - [Login to JOON](https://benefits.joon.io) - [Submit a Ticket](https://help.joon.io/kb-tickets/new) [![JoonLogo-Update_Green@3x-1](https://help.joon.io/hubfs/JoonLogo-Update_Green@3x-1.svg "JoonLogo-Update_Green@3x-1")](https://benefits.joon.io) Help Center for Employees Copyright © 2026, JOON