Where is my reimbursement?

Short answer

Reimbursements are paid after the month closes and are typically deposited mid-to-late in the following month, once they’ve been approved. (For example, for all January purchases, your reimbursement will be deposited in your direct deposit account typically by mid-late February)

If you submitted a purchase recently, it’s normal not to see payment right away - reimbursements are processed after the month ends, not in real time.

You can always check your reimbursement status in your JOON dashboard to see exactly where it stands. If your reimbursement is still marked as “Reimbursement Pending” or recently marked as “Reimbursement Issued”, this is normal and no action is needed. Your reimbursement is on the way!

How reimbursement status works

On your JOON dashboard, you’ll see your reimbursement status. Each reimbursement goes through two stages:

Reimbursement Pending

Your reimbursement was submitted successfully
Your employer is reviewing all reimbursements for final approval.
No action is needed from you

Pending reimbursements are typically reviewed within a few business days.

Reimbursement Issued

Your reimbursement has been approved, scheduled, and funds are on the way to your bank.
Your reimbursement will arrive to your direct deposit account within 2-3 business days, depending on your bank.

Why reimbursements can take time

Reimbursements may take longer than expected if:

The reimbursements are still being reviewed by your employer
The reimbursement was approved right before a weekend or bank holiday
Your bank takes extra time to post incoming deposits

In most cases, delays resolve on their own without any action needed.

What to check in your account

Before reaching out to support, we recommend checking:

The status of your reimbursement (Reimbursement Pending or Issued)
Your direct deposit account is correct and able to receive reimbursements
1. If your reimbursement hasn’t been deposited to you within 3 business days of reimbursement status changing to “Reimbursement Issued”, check your direct deposit bank account connected to your JOON profile to see if you need to update your account.
2. Likely, you need to update one of the following
  1. verify or update personal information
  2. update bank account/debit card

You can find all of this in your JOON dashboard.

Common questions

Why did my coworker get reimbursed before me?

Reimbursements are all issued at the same time but arrival timing can vary based on your banking institution

Does updating my bank account delay payment?

If your bank information was updated recently, it may take additional time for payments to process.

Do weekends or holidays affect timing?

Yes. Bank processing only occurs on business days.

My past reimbursement isn’t showing up at all on my JOON dashboard.

Likely, this is because we have yet to close out the month, or you did not submit an eligible purchase for that month.

When to contact JOON Support

Please contact support if:

Your reimbursement has been marked as “Reimbursement Pending” for over a month.
Your reimbursement is marked as “Reimbursement Issued” but hasn’t appeared after 7 business days

If none of the above apply, your reimbursement is likely still processing normally.