---
title: My Purchase Card Transaction Isn't Being Marked as Eligible Automatically
description: If a purchase from your JOON purchase card isn't being automatically marked as eligible, you can request to have a merchant added. Here's how — and what to keep in mind.
---

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# My Purchase Card Transaction Isn't Being Marked as Eligible Automatically

**Short answer:** If a specific merchant — like your gym membership or another recurring subscription — isn't being automatically marked as eligible, you can submit a support ticket to request it be added. Once added, future purchases from that merchant will be automatically marked as eligible going forward. Note that broad, big-box retailers like Target or Walmart can't be added due to the wide variety of products they sell.

---

**Why isn't my purchase being automatically marked as eligible?**

When you use your JOON purchase card, eligible merchants are automatically marked based on the categories in your benefit program. If a merchant isn't being recognized, it may be because they haven't been added yet for your category — or because your category is labeled **"Manual,"** which means purchases in that category won't be automatically marked as eligible regardless of the merchant. You can learn more about "Manual" categories [here](https://help.joon.io/what-does-manual-mean-on-a-benefit-category?hsLang=en).

**Do you have a recurring purchase — like an gym membership or internet bill— that you want automatically marked as eligible every month?** Submit a support ticket to request the merchant be added. Once it's added, future transactions from that merchant will be automatically marked as eligible so you won't need to request eligibility each time.

**How to request a merchant be added**

If you have a purchase you'd like to be automatically marked as eligible going forward, [submit a support ticket](https://help.joon.io/kb-tickets/new?hsLang=en) with the following:

- The merchant name, exactly as shown in your JOON Dashboard in "All Purchases"
- The category you believe it falls under and any relevant details

We'll review it and get back to you!

**A note on big-box retailers**

We're unable to add broad retailers like Target, Walmart, Amazon, or similar stores where a wide range of products - both eligible and ineligible - are sold. Since purchases from these merchants can't be reliably categorized, they aren't able to be automatically marked as eligible.

For purchases from these stores, you'll want to request a review for eligibility of the connected card purchase and include an itemized receipt. 

- [How to Request a Review for Eligibility of a Connected Purchase Card](https://help.joon.io/request-review-for-connected-card-purchase?hsLang=en)

**Still have questions?** [Submit a support ticket](https://help.joon.io/kb-tickets/new?hsLang=en) and we'll help you out!

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